Questions? (888) 225-6140

FAQ

If you have a question and don't see the answer below, please email or call us at (888) 225-6140 and we will be happy to provide answers.

What does Wash Wizards do?

The Wash Wizards offer a quality laundry pick up & delivery service with a 24 hour turnaround. Your laundry is always done separately in our high efficient, water wise washers with the best free & clear detergent. We fold your clothes neatly right out of the dryer. Everything comes back to you folded and packaged in a cloth laundry bag that is provided free of charge. The Wash Wizards is a family business that operates its own laundry facilities.

What is your pick-up and delivery schedule?

Pickup and delivery is available Monday thru Saturday from 7AM to 11AM and again from 4PM to 8PM. From receiving your order we will have you clothes back to you in 24 hours.

Is there an order minimum?

There is a $25 order minimum.

How do I pay for Wash Wizards laundry service?

We accept all major credit or debit cards. When your order is delivered we weigh the laundry, take note of any special instructions or items like blankets and sheets, and we charge the card you entered when you placed your order.

Do I have to be home when you pick up or deliver my clothes?

Not at all. Wash Wizards will pick up and drop off your laundry from your porch even if no one is at home. We can even collect and deliver your laundry from a designated area with your clear instructions, say on the side of your home or in an entry way. This way you'll know your garments are safe and secure.

However if you want to meet us when we deliver your order, you can select a time window when you know you will be at home. It doesn't get more convenient than that!

Will our clothes be washed separately?

Your clothing is never washed with another order. All clothing is washed in an appropriately sized washer for the load you give us.

What types of detergent are used? Do you use dryer sheets? What if I have special instructions?

We use hypoallergenic, scent-free detergent on all Wash and Fold orders. We do offer dryer sheets upon request. We do our best to accommodate special instructions, such as drying on lower temperatures or washing on hot. However, there may be an extra charge for some requests, based on the cost associated. Please don’t hesitate to contact us or include the instruction when you place the order.

Is same day service available?

Yes. Same day service is available at $2.00 per pound. Cut off time for this service is 11AM.

Do you offer dry cleaning services?

We sure do! Turn-around for dry cleaning is 48-hours, and not 24-hours.

Will my information be private and safe?

It certainly will. We make every effort to protect your information. We only use your private information to process your order and is never shared with any outside parties.

Can I manage my account online?

Yes. We encourage you to set up an account with The Wash Wizards under the “Your Account” tab. This will help us to process your order accurately and quickly.

How can I contact customer service?

For any problems at all please contact customer service by phone or text at (888) 225-6140. You can also email at support@thewashwizards.com. We will make every effort to resolve whatever problem you may be having.